faq

The criteria of making the decision of exchangeable bills are set by considering 
Japanese customers.

We can only exchange distributed bills.

Please be aware that if customer's bill were greatly damaged or has stains, we may not

accept your banknotes to exchange.

In regard to Chinese Yuan, we cannot exchange any banknotes which are smaller 
amount than 1CNY. 

Can I exchange CNY banknotes smaller than 1CNY?

Below are some examples for non-exchangeable banknotes.

*If there were some bills which we cannot exchange, we will either send you back (additional 500yen for delivery fee) or donate to NPOs. The longest time we can keep your non-exchangeable bills are 6months. Please be aware that if we didn't get any replies from you for 6months, we will donate to NPOs.

*There are some exceptions. If the bill is greatly damaged and we decided that it is not exchangeable, we cannot exchange it even if it isn't on the examples below.

■Torn Bills

 

Corner	More than 10mm
Other Area	More than 15mm

 

■Crack & Chip

 

Corner	①Length + ②Width = more than 10mm
Other Area	①Length + ②Width = more than 15mm

 

Scribbles

①Length × ②Width = more than 20cm2 　 　*Currencies below usually have scribbles, so we will exchange for those currencies. US Dollar(USD), Philippine Peso(PHP), Indonesian Rupiah(IDR), Vietnam Dong(VND), Chinese Yuan(CNY) However, if the bill is greatly damaged and we decided that it is not exchangeable, we cannot exchange it.

■ Big Holes